All 1 Florian Schumann releases on Paperback Book an... Book
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![Cover for Florian Schumann · Call Center Controlling: Ein Modell Fur Die Planung, Kontrolle Und Steuerung Von Kundenservice-Centern (Hardcover Book) [2006 edition] (2006)](https://imusic.b-cdn.net/images/item/original/809/9783409126809.jpg?florian-schumann-2006-call-center-controlling-ein-modell-fur-die-planung-kontrolle-und-steuerung-von-kundenservice-centern-hardcover-book&class=scaled&v=1529413991)