Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns - Ben Benjamin - Books - McGraw-Hill Education - Europe - 9780071769969 - April 16, 2012
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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns Ed edition

Ben Benjamin

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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns Ed edition

Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.

256 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 16, 2012
ISBN13 9780071769969
Publishers McGraw-Hill Education - Europe
Pages 256
Dimensions 228 × 151 × 16 mm   ·   376 g
Language English  
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