The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs - Bill Price - Books - John Wiley & Sons Inc - 9780470189085 - April 9, 2008
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Bill Price

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph. D.

336 pages, Illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 9, 2008
ISBN13 9780470189085
Publishers John Wiley & Sons Inc
Pages 336
Dimensions 157 × 233 × 31 mm   ·   598 g
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