The Manager's Pocket Guide to Dealing with Conflict - Manager's Pocket Guides - Lois B. Hart - Books - HRD Press Inc.,U.S. - 9780874254808 - January 30, 1999
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The Manager's Pocket Guide to Dealing with Conflict - Manager's Pocket Guides

Lois B. Hart

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The Manager's Pocket Guide to Dealing with Conflict - Manager's Pocket Guides

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.


128 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 30, 1999
ISBN13 9780874254808
Publishers HRD Press Inc.,U.S.
Pages 128
Dimensions 110 × 180 × 10 mm   ·   127 g
Language English  
Contributor Eileen Klockars
Contributor Robie Grant