From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You

Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people and conflict can be in your life?

In From Chaos to Calm Crawford explains the underlying causes of conflict; how simple disagreements can so quickly turn into a vicious cycle; how you can tap into the internal motivation of difficult people so they hear what you have to say as valuable information; how to deal with conflict more proactively; and how to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside.

Crawford will help you understand and apply this knowledge with your employers, employees, co-workers, customers, friends and even family. Who doesn't deal with stress every day? If you struggle with managing the stress of life and work, get Life from the Top of the Mind and you will learn an entirely new approach to overcoming stress.

Bill Crawford combines his knowledge of how the brain works with his experience as a psychologist, coach and trainer to present practical ways to shift from our stress mode to operating with clarity, confidence and creativity -- what he calls Top of the Mind.

What I like are the easy-to-learn and remember models that actually work, and the progressive learning approach of the book. He also includes a stress assessment and tips for sleeping better! This radical approach is the culmination of many years of researching, teaching and coaching on what actually works. Stressed? Shift to Life from the Top of the Mind!