Tell your friends about this item:
Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems
Thomas T. Hirata
Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems
Thomas T. Hirata
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.
120 pages, 4 black & white illustrations
Media | Books Hardcover Book (Book with hard spine and cover) |
Released | October 15, 2008 |
ISBN13 | 9781420083811 |
Publishers | Taylor & Francis Inc |
Pages | 116 |
Dimensions | 235 × 159 × 14 mm · 318 g |
See all of Thomas T. Hirata ( e.g. Hardcover Book )