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Solve Employee Problems Before They Start: Resolving Conflict in the Real World
Scott Warrick
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Solve Employee Problems Before They Start: Resolving Conflict in the Real World
Scott Warrick
With compassion, clarity, and conviction (and a dash of comedy for good measure) Scott Warrick distils conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator.
226 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | June 30, 2019 |
| ISBN13 | 9781586446291 |
| Publishers | Society for Human Resource Management |
| Pages | 226 |
| Dimensions | 229 × 149 × 16 mm · 382 g |
