Ebi's Visual Guide

This book is the second in a series on how to use Zoho Customer Relationship Management (CRM) System. The first book is titled Ebi's Visual Guide: Zoho CRM User Guide. This book, titled Ebi's Visual Guide: Zoho CRM Admin Guide, features useful instruction on how to setup Zoho CRM in your organization using the back-end setup features of the tool. In contrast, the Zoho CRM User Guide is for users working in the front end of the system which is important to understand how Zoho CRM is setup before administrating it through the back end as described in this book. Some of the types of functionality included in the Zoho CRM Admin Guide include renaming, rearranging and hiding modules, setting up email and telephony, working with custom fields and managing email templates, and working with workflows and actions. Use both books to get the most out of your Zoho CRM; this one is for administrators of your organization's CRM.