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Service Level Agreements: A Legal and Practical Guide
Jimmy Desai
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Service Level Agreements: A Legal and Practical Guide
Jimmy Desai
This pocket guide identifies some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs. It provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.
122 pages, black & white illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | October 21, 2010 |
| ISBN13 | 9781849280693 |
| Publishers | IT Governance Publishing |
| Pages | 1 |
| Dimensions | 178 × 113 × 10 mm · 95 g |
| Language | English |
| Editor | IT Governance Publishing |
