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Critical Success Factors for Knowledge Management: the Case of the Financial Services Industry
Yusra Mouzughi
Critical Success Factors for Knowledge Management: the Case of the Financial Services Industry
Yusra Mouzughi
This book explores whether knowledge management makes a positive contribution to organisational success in financial service institutions. In addressing this aim, the study develops the twin objectives of identifying the critical success factors for knowledge management and then establishing which of these factors have an impact on organisational success. Adopting a mixed methods approach, the key findings of this research are that there is a significant difference in perceptions of organisational success for organisations operating in a knowledge management environment compared with organisations operating in a non-knowledge management environment. Furthermore, this research has also established that the portfolio of factors associated with perceptions of organisational success are different for the two groups of organisations. Thus, this research makes an important contribution to knowledge management theory by developing a unifying framework of critical success factors for knowledge management in financial service institutions. The practical implications of this study mean that managers can focus on the factors that make most impact on perceptions of organisational success
Media | Books Paperback Book (Book with soft cover and glued back) |
Released | February 23, 2012 |
ISBN13 | 9783846542446 |
Publishers | LAP LAMBERT Academic Publishing |
Pages | 300 |
Dimensions | 150 × 17 × 226 mm · 439 g |
Language | English |
See all of Yusra Mouzughi ( e.g. Paperback Book )