Spin gold through conflict management 1st edition

The publisher writes: This book is about preventing workplace conflicts and managing them correctly and properly, should they arise after all.  
Lise Terp has 20 years of experience as a manager, coach, and conflict mediator. Since 2007, she has run her own consultancy company, and her client list numbers, among others, the municipality of Ballerup and the hearing aids company Oticon. 
This book adds to your knowledge of basic conflict management theories, but more importantly, it is a practical guide rather than a theoretical book, as it describes many specific cases. You therefore get to understand how the conflict escalation model works, and to use it in practice. You also get to know which alarm bells to notice so that you can react before disagreements evolve into conflicts. 
“This entire book is important, so I’m not going to highlight anything in particular. Lise covers conflicts all the way from start to finish, including why they arise and how you can solve them. And that’s one of the most important tasks that land on your desk as a manager. It’s a strength that the book is targeted at managers. It only contains information that managers need to know to solve conflicts, and it’s a manageable, easy read. It’s a no-bullshit approach: There is a problem. We need to solve it. This is how we do that.” 
Sune Lyng, Head of Leadership and HR Development, The Confederation of Danish Industry 
“The book is more specific and hands-on than other material I have read about conflicts. The reader does not have to start pondering over a lot of theory and psychology, but can start using Lise's many useful tools right away. To experienced leaders, the book is an effective brush-up tool.” 
Jens Rosenstand, Product Marketing Manager, Schneider Electric