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Right of withdrawal and return

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We offer a 14-day right of withdrawal on all products. The period begins on the day you receive the item or a third party designated by you takes physical possession of it.


Important: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items. We reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

If you decide to return an item, please have the following in mind to be eligible for a refund:

  • ▪ All items must be returned in their original condition and packaging and preferably in our shipping box.
  • ▪ Vinyl, CDs, and K-pop albums: The factory seal must be unbroken. If the seal is broken, the item is considered used and cannot be returned. (Exception: If you suspect damage or received the wrong item, you may break the seal for inspection).
  • ▪ Merchandise, clothing, books, and accessories: Must be unused and in original packaging.

Please note: You cannot withdraw from a purchase by simply refusing delivery or failing to collect the package without notifying us. You must send a clear notification before the 14-day period expires.
We reserve the right to refuse returns that do not meet these conditions.

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If you wish to return an item, please always contact our customer service first. You can do this by sending an email to info@imusic.dk or by calling us at +45 86 13 73 43 during our office opening hours.

Once you have notified us, the return process depends on your location:

  • Customers within the EU: You should purchase your return shipping label directly through our Returns Page. The cost of the label will automatically be deducted from your final refund.
  • Customers outside the EU: Returns from outside the EU are strongly discouraged. Due to high postage costs, import duties, and extended customs handling time, returning items from non-EU countries is often not financially viable for the customer. Please always contact our customer service before returning any items.

    If you want to return a product, you must arrange and pay for your own return shipping. Please note that you must ship the package with direct delivery to our warehouse address. We do not accept returns sent to postal agents, parcel shops, pickup locations, or cash on delivery (COD). We strongly recommend using a shipping service with a tracking number.

    Please send the package directly to:
    iMusic A/S
    Sindalsvej 36B
    DK-8240 Risskov
    Denmark
Important Requirements for All Returns

  • ▪ Delivery: You have received your order within the last 14 days.
  • ▪ Condition: The goods must be returned unused, undamaged, and in their original wrapping.
  • ▪ Packing: Please pack the items securely (preferably in the original shipping box) to avoid damage during transit. iMusic will not refund items that are damaged during the return shipment.
  • ▪ Identification: To ensure smooth handling at our warehouse, please include a short message inside the package stating your name and order number.


Please send or deliver the return goods without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to cancel the purchase.
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If you wish to return an item because you changed your mind, you are responsible for all return costs.

  • Customers within the EU: To make the return as easy and cost-effective as possible, we recommend purchasing your return shipping label directly through our Returns Page. The price will be clearly stated during the process and deducted from your refund.
  • Customers outside the EU (e.g., USA, UK, Canada, Australia): Unfortunately, customers outside the EU must arrange and pay for their own return shipping. Please note that returns can take a long time to arrive and iMusic does not cover import taxes, customs duties, or other charges connected to the return. However, if a customer outside the EU neglects to pay for possible import taxes, customs duties or other fees applying upon arrival to the final country, the customer refuses to receive the shipment, the customs authorities are returning an order due to a mistake made by the customer, or if the order is returned to iMusic for any reason that is not the fault of iMusic, iMusic will deduct shipping costs and shipping costs for the return to Denmark before refunding the remaining amount paid. Any unpaid charges related to the return will be deducted before refunding the order amount. Therefore, please always contact our customer service before making a return!

Did you receive a damaged item or a wrong delivery?
If the return is due to a mistake on our part or a defect, please always contact our customer service before sending anything back, so we can send you a prepaid return label (only orders within the EU) or find an alternative solution for you.

# As returns to our warehouse in Denmark from outside the EU always involves high return costs as well as import taxes and custom fees, we strongly recommend that customers outside the EU (e.g., USA, UK, Norway) contact us before returning any items. If an order is returned to us because it was not collected, or if you choose to return it, we reserve the right to deduct a minimum of 30 EUR from your refund to cover the import duties and handling fees charged by customs.

Please note that iMusic does not refund any customs duties, taxes, or administrative fees paid to local authorities or shipping companies upon the arrival of your order.
# Once we have received and inspected your return at our warehouse, our return department will confirm the arrival and process your refund. The return fright costs will be charged before the remaining amount will be credited back to the same payment method you used for the original purchase. Please note that it can take up to 10 business days for the amount to appear in your account, depending on your bank or credit card provider.
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To ensure the fastest possible service, we do not offer direct exchanges. If you want a different item, please follow the return process for the original item and place a new order for the product you want instead.

By placing a new order immediately, you ensure that the item you want is reserved for you right away. This way, you don't risk the item selling out while your return is being processed, and you will receive your new article much faster.

For customers outside the EU: Please be aware of the above outlined recommendation regarding returns. As you are responsible for all return shipping fees, customs duties, and import taxes, returning an item from outside the EU can be very costly. We highly recommend checking the total return costs before placing a new order, as these expenses cannot be refunded or covered by iMusic.

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K-pop albums often come in multiple versions and are typically distributed at random. If random shipping applies to a product, it will be stated in the product description. You are welcome to indicate a preferred version in the comment field (step 2 of checkout), and we will do our best to accommodate it. However, we cannot guarantee preferred versions for products with random shipping.

Random Shipping:
Receiving a version other than the preferred one for K-pop albums with random shipping is not considered a defect or an error on our part.

Right of Withdrawal:
If you receive a version other than the one you hoped for, you are still covered by your 14-day right of withdrawal.

IMPORTANT – Seal:
To be eligible for a refund in this case, the item's seal/packaging must be unbroken. If the plastic wrap has been removed – for example, to check for specific photocards or content – the item can no longer be returned.

Return Costs:
Since receiving a non-preferred version is not an error, the buyer is responsible for all return shipping costs. Please note that customers outside the EU are also responsible for any customs duties, taxes, and import fees related to the return shipment, and these costs will not be refunded or covered by iMusic - see questions above.