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Delivery & shipping

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If all items in your order are in stock, we typically pack and ship your order within 1-2 business days. During peak periods, stock items may take a little longer to be dispatched (e.g., during holiday seasons or major events like Black Friday and Record Store Day).

If your order contains pre-orders or items that are currently out of stock, we ship the entire order as soon as all items have arrived at our warehouse. Please note the following:

  • Estimated Shipping: You can find the expected shipping date for each individual item in the product description and on your order confirmation. Estimated delivery times on our website are updated on a daily basis, based on the typical lead time from the supplier. However, in some cases, an item may arrive at our warehouse earlier or later than expected.


  • Split Shipping: We generally do not split orders. If you need in-stock items delivered immediately, we recommend placing a separate order for them.


  • Order Status: You can always track the current status and view the expected shipping dates for your items under 'My Orders'.

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In addition to the expected shipping time for each item specified in the product description, you must calculate the transit time that your chosen shipping company will need to deliver your order from our warehouse in Denmark to your address.

Transit times vary depending on the destination country, the chosen shipping method, and the specific delivery address.


Estimated transit times from the date of shipping:
  • United Kingdom & Europe: Standard (3-6 business days) | Express (1-2 business days).
  • USA / Canada / Australia & Rest of the world: Standard Post (6-10 business days) | Express (3-5 business days).

Important: These estimates are measured from the day your package is dispatched from our warehouse, not from the moment you place your order.


How to find your total delivery time:

You can see the estimated delivery time to your address right below all available shipping methods during the checkout process under Step 2 (Delivery), after you have entered your delivery address.

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All ordered items are sent in one shipment and no sooner than upon receipt of the last item from our supplier.

If you change your mind, and the waiting time for some items of your order is too long, we can offer to split your order. We do charge you for the additional shipping costs, by sending you a payment link for payment of the remaining shipping amount by email. Contact our customer service and we will split your order for you.

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Once your order has been packed and dispatched from our warehouse, you will receive an automatic shipping confirmation email.

You can track your package in two ways:

  • In your shipping confirmation email: Click the tracking link provided in the email to go directly to the carrier's tracking page.
  • On your Order page: Log in to your iMusic account (or use the direct link from your order confirmation) to find your order overview. Here you can find both your tracking number and a direct link to the carrier's tracking page located just above the overview of your ordered items.

Please note: It can take up to 24 hours from the time you receive your tracking number until the carrier updates the first scan in their system. If the link doesn't show any data immediately, please try again later.

# All orders are shipped directly from our warehouse and main office in Aarhus, Denmark. This ensures that we personally oversee the quality and packing of every single order before it leaves our hands.
# Yes, we ship to music lovers in most countries worldwide! Whether you are in North America, Asia, or Oceania, we can deliver your favorite music right to your doorstep. Please note that there are a few countries we currently do not ship to. You can see the available shipping destinations in the checkout.
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Shipping and handling fees are not included in the product price. These are calculated automatically based on the order weight, package dimensions, and delivery destination. All orders are shipped from our warehouse in Denmark.


Shipping to the United Kingdom: We offer a variety of shipping methods to the UK. Depending on your choice, you can select between home delivery or local service point pickup.
Standard Shipping:

  • ▪ PostNord Tracked (Distributed by Royal Mail, max 2kg): from £5.50

  • ▪ FedEx International Connect Plus: from £7.99

  • ▪ UPS Standard: from £8.99

  • ▪ DHL Parcel: from £14.50

Express Shipping:
  • ▪ UPS Express: from £11.99

  • ▪ DHL Express: from £25.00


Shipping to Australia: For our customers in Australia, we offer several reliable shipping options:
Standard Shipping:
  • ▪ PostNord Tracked (Distributed by Australia Post, max 2kg): from A$ 18.99

  • ▪ DHL Parcel: from A$ 44.99

  • ▪ PostNord MyPack Home (Distributed by Australia Post): from A$ 66.99

Express Shipping:
  • ▪ UPS Express: from A$ 28.99

We reserve the right to change shipping rates without notice. The final and applicable shipping costs will always be displayed at checkout before payment.
How do you see the exact price?

The most accurate way to see all options is at checkout:

  1. Add items to your cart.

  2. Proceed to Step 2 in the checkout.

  3. Enter your address to see all available carriers and the precise shipping cost before finalizing your purchase.

Shipping to Ireland, USA, Canada & Rest of the World:

We ship to most countries worldwide, including the USA and Canada. For international orders, we generally ship with PostNord (distributed by your national post), UPS, DHL and FedEx to ensure reliable and trackable delivery.

Because shipping rates and available carriers vary significantly by region, the most accurate way to see your options is at checkout.


Customs & Taxes

Please note that for deliveries to countries outside the EU, local customs duties, taxes, and clearance fees may apply. These are not included in the price and must be paid by the customer directly to the carrier upon arrival. Find more information on customs and taxes in our "price" section.

# If your tracking has not been updated for 14 days or more, please contact our customer service. We will initiate a formal investigation with the carrier. If a package is officially declared lost, we will, of course, offer you a replacement or a full refund.
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If a package is not picked up from the parcel shop within the carrier's deadline, or if delivery fails due to an incorrect address or similar reasons, the package will be returned to our warehouse in Denmark.

Once we receive the returned package, we will notify you by email to discuss the next steps for your order. We expect a response to our inquiry within approximately 5 business days. If we do not hear from you within this timeframe, the order will be cancelled and the amount refunded (minus any applicable return shipping fees).

Upon the return of your order, you have the following options:

Reshipment: We can ship the package again. Please note that a new shipping fee will be charged to cover the cost of the second delivery attempt, unless the delivery failure was due to an error on our part or the carrier's. In the event of a mistake by us or the carrier, we will of course resend the package at our expense.

Cancellation: We can cancel the order and refund the payment. Please note that you cannot exercise your Right of Withdrawal simply by refusing to receive the package or by failing to pick it up from a parcel shop without giving us clear notice. If you withdraw from your purchase in this manner, the return shipping costs will automatically be deducted from the amount to be refunded. Therefore, please always remember to notify us of your withdrawal by email in advance.

Please note for returns from outside the EU (including the UK, USA, etc.): Due to high costs, we unfortunately cannot offer reshipment for orders outside the EU. In these cases, returns will automatically be cancelled by us, and we reserve the right to deduct a handling fee equivalent to twice the shipping fee before refunding the purchase amount to cover our return costs. If the return is due to a mistake on our part or by the carrier, we will of course refund the full purchase amount.

To avoid unnecessary returns, we recommend keeping a close eye on your tracking link while your package is on its way to you. You can find the tracking link in our shipping confirmation email as well as on the order page in your customer account. If the expected delivery date has passed and you haven't received your package or an email from us, please check your spam folder.

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Yes, you can – as long as your order is still open (yellow)! If you are going on vacation or are otherwise unable to receive your package for a period of time, we can put your order on hold and ship it at a later date.

How to request a delay:
Please contact our customer service as soon as possible after placing your order. Make sure to include your order number and the specific date you would like us to ship your package.

Please note: We can only delay orders that have not yet entered the 'Green' (Prepared) or 'Light Blue' (Shipped) status. We recommend contacting us immediately to ensure we can catch the order in time. Please be aware that it might take a little longer to handle written requests. If the shipping date is close, we recommend giving us a call to ensure we can stop your order in time.