Tell your friends about this item:
Service Quality: a Measurement Tool for Improving Quality in Engineering Education
Ashwani Kumar
Service Quality: a Measurement Tool for Improving Quality in Engineering Education
Ashwani Kumar
Service Quality as a multidisciplinary subject,empirical research has come up with various modelsacross the world. This book focuses on themeasurement of factors that influence the quality ofservice systems, engineering education service inparticular. The engineering education have emergedfrom a decade of fundamental restructuring driven bymarket-based, price competition. Many of the paststudies neglected significant impacts of such issuesbecause of the existence of governmentalinstitutions. Models from past studies are confinedin their capability and applicability to analyseservice process to private institutions. Moreover,there seems to be a paucity of literature indeveloping economies like India on service qualitymeasurement in contrast to the huge amount ofresearch works done in developed nations on qualitymanagement. In this scenario, this book endeavoursto explore the research issues of service quality andits measurement with a specific reference to theengineering education sector in a developing economy. This research work assumes greater significanceespecially in the global context to adoptcomprehensive approach in engineering education.
Media | Books Paperback Book (Book with soft cover and glued back) |
Released | July 28, 2011 |
ISBN13 | 9783844388046 |
Publishers | LAP LAMBERT Academic Publishing |
Pages | 216 |
Dimensions | 150 × 12 × 226 mm · 322 g |
Language | English |
More by Ashwani Kumar
See all of Ashwani Kumar ( e.g. Paperback Book , Hardcover Book and Book )